Hudson & Wood
Salon Terms and Cancellation Policy
Payment terms
Full payment or an eGift voucher code is required at the time of booking your appointment.
Cancellations and changes for group or longer bookings
We require at least four days' notice to change or cancel bookings that are made for more than 1.5 hours of treatments or for more than one person.
48-hour cancellation policy
For individuals, we require at least 48 hours' notice when cancelling or rescheduling your appointment. For bookings cancelled within 48 hours of the original appointment time, 50% of your payment will be retained by Hudson & Wood as a cancellation fee. The remaining 50% will be added to your account as credit, unless you contact us to request a refund.
For 'no-shows', 100% of your payment will be retained by Hudson & Wood, as we will have no chance at all of filling the appointment.
This policy includes gift voucher bookings – however, gift vouchers cannot be refunded, so the remaining 50% can only be used towards a future appointment.
eGift vouchers
Whether purchased online, by telephone or in store, eGift vouchers are invalid after the expiry date – they will no longer work on our booking system. They are also subject to the 48-hour cancellation policy above, with the exception of the refund that is also stated above.
Card gift vouchers
If a voucher was purchased before March 2023, it will not have a booking code number and therefore cannot be redeemed online – only by phone or in our shop. It is also subject to the 48-hour cancellation policy above.
Why we have these terms
We have put these terms in place because of numerous last-minute cancellations and no-shows. We are a small, independent business and cannot sustain these on a regular basis – they greatly impact us. We hope this policy will help to make sure we'll be here for years to come to provide you with lovely treatments. Thank you for your understanding and support.